Refund policy

The free plan has every ByteMirror feature at 720p and 30 frames per second, so you can check that ByteMirror works with your phone and PC before you pay. If you buy Pro or Lifetime and it isn't right for you, this policy explains how to get your money back.

Paddle, our reseller and merchant of record, processes all refunds.

Refunds within 14 days

If you're not satisfied with ByteMirror, you can get a full refund within 14 days of your first payment for a Pro subscription or a Lifetime purchase.

Renewals

Pro renews automatically each month or year. If your subscription renews and you haven't used ByteMirror since the renewal, you can get a refund of that renewal payment. Ask within 14 days of the date you were charged.

How to ask for a refund

Email [email protected] from the address you used to buy, or contact Paddle at paddle.net. Include the order or invoice number from your receipt if you have it, so the payment can be found quickly.

How refunds are paid

Paddle pays refunds back to the payment method you used. How long the money takes to arrive depends on your bank or card provider.

When a payment is refunded, the plan it paid for ends and the app goes back to the free plan. Refunding a subscription payment also cancels the subscription.

Cancelling a subscription

You can cancel Pro at any time from your account page, or from Paddle's customer portal, which is linked there. Pro stays on until the end of the period you've paid for, and then the app goes back to the free plan.

Cancelling on its own doesn't refund anything. If you're within one of the 14-day periods above and want your money back, ask for a refund as well.

Other payments

We don't normally refund payments outside the cases above, unless the law requires it. If something has gone wrong with a purchase, email us anyway.

Customers in the EU and the UK

If you're a consumer in the EU or the UK, you normally have 14 days to withdraw from an online purchase. For digital content, that right ends once supply has begun with your agreement. When you buy Pro or Lifetime and start using the paid features straight away, you agree to that immediate supply.

Our own 14-day refund applies either way, so you can get a full refund within 14 days of your first payment. Your other statutory rights, such as your rights if ByteMirror is faulty or not as described, aren't affected.

Studio

Refunds for Studio plans follow the terms of your Studio contract.

Contact

Questions about a refund? Email [email protected].